All netFLEX® platform configuration, development, turnkey integration, IT infrastructure and deployment, training, and ongoing maintenance and support is carried out by LightRiver’s own expert, in-house, staff of highly experienced telecommunication software & IT subject matter experts. This team adheres to rigid project management standards ensuring that everything is done right the first time.
Typically, the LightRiver specialist who provides initial training continues as a customer’s primary support contact, ensuring that the relationship between LightRiver and the netFLEX® user is exceptionally strong as network elements are enrolled and evolve.
For subscribing customers, LightRiver ensures that netFLEX® is always current with regular product updates that both incorporate new enhanced functionality and support new releases of network elements. Network elements that are not currently supported by netFLEX® can be developed and added quickly.
LightRiver’s complete range of implementation services ensures that users are up, running and quickly reaping the full benefits of the netFLEX platform.
These on-demand services are carried out exclusively by LightRiver’s own highly experienced team of telecommunications software professionals to the most exacting professional project management standards. Depending on the customer’s circumstances and requirements, they may include:
Physical and virtual IT Infrastructure sourcing and set up
Initial software installation
Turnkey integration of netFLEX® with multi-vendor, multi-generation network elements and third-party OSS, NMS/EMS and other higher-layer apps using standard APIs
netFLEX® software supports full and complete downloadable documentation, including comprehensive user and administrator manuals.
All netFLEX® platform customers enjoy an initial 90-day warranty against any software defects that result in degradation of service. After that, LightRiver offers a comprehensive software maintenance program on an annual basis.
The LightRiver maintenance contract includes:
Regular downloadable software upgrades/maintenance releases featuring:
A steady flow of additional and enhanced functionality
Support for new releases of network elements
Provision for additional network elements
Installation of software upgrades
Patches as needed
Detailed updated documentation as needed for users and administrators
Remote support, either Monday – Friday 8-5 or 24×7, or 24-7, 365 days a year, with onsite support available. The primary support contact is typically the LightRiver professional who provided initial training.
LightRiver understands that training is a vital part of the implementation of any new software system and key to extracting full value from the user’s investment in it.
LightRiver’s own expert support staff has extensive experience in Network Reliability Centers, Network Operations Centers and Customer Support Centers. They provide comprehensive hands-on interactive training for netFLEX® platform users, both on the customer’s premises and remotely. The training curriculum is tailored to the Customers specific needs and addresses all aspects of the software operational use and administration.
In most cases, LightRiver ensures the most coherent possible level of ongoing service by designating the professional who oversees a customer’s training to be that customer’s primary contact for and provider of ongoing support.
Consulting or project-based configuration, development, installation, and/or management of SDN deployments. LightRiver is additionally certified in most leading vendor EMS & SDN instantiations, and uniquely able to deliver the best mix to the customer.
Our professional Support Staff has extensive knowledge and experience in the operations of different telephony centers (NOC, NRC, Customer Support Centers). They are capable of designing or redesigning processes to support the integration of netFLEX® into an existing operation. Our support staff also has years of experience designing “Best Practice” processes for your center’s needs.
CUSTOMER PERSONALIZED DEVELOPMENT
netFLEX® platform is a turnkey integrated system which closely follows the trends in the industry and the adoption of key features and technologies. As such, our roadmap is robust and extensive. Occasionally, trends shift or key clients can be caught behind the curve. If a change to the roadmap is necessary to meet customer needs, LightRiver’s own highly experienced telecommunications software professionals carry out the development in-house, which may include the addition of new network elements and/or the addition of new functionality or features to meet a customer’s specific needs and circumstances.