The Service Assurance Opportunity
Don’t wait for the network to break.
Don’t wait for the customer to call.
The biggest impact to Customer Experience is the availability and uptime of their network. Most operators are ‘eyes on glass,’ waiting for something to break, and apply an ‘are you there’ approach to network management.
90% Reduction in Troubleshooting Time
DAA collects all vital health and performance data from the network to automatically detect, predict, and resolve issues. The ability to correlate all realtime and historical performance data with the actual inventory, allows for industry leading service assurance automation within the transport domain. We make the data actionable, so you can stop waiting.
Use Cases & Outcomes
Under a Minute
Less than a minute to determine service path, gather data, and isolate the transport issue, by reducing swivel-chair.
Reduce SLA Payouts
By fixing it, before it breaks, which can mean millions saved.
Save time with the most accurate information for your technicians.
Create a revolutionary positive change in your Customer Experience.
Product Brief: Discover Analyze Assure
Video: netFLEX DAA Ride-Along
Application Brief: Global Tier 1 Interconnection and Data Center Provider
Demo-Jam: Circuit Analysis Tool
Performance Monitoring & Management
The ultimate objective of assurance automation is to leverage ‘realtime’ discovered inventory, ‘actionable’ data/analytics, and control automation – all from the ‘live’ network. These critical functions are required for feedback-loop programmability to auto-detect, auto-predict, auto-test/triage, and auto-restore issues on the network. With these three functions (discover, analyze, control) required for control-loop-actionability, most solutions today lack one or two of these. Likewise, gaps exist today where test-automation does not cover the vastness of multi-vendor, multi-generation, and multi-technology as deployed in large operator networks. netFLEX Analytics and Assurance Automation reflects a family of capabilities that addresses all of these.
Performance Quality Validation for Proactive and Predictive Management
Proactive Optical Wavelength Restoration
Customer-defined thresholding and control-loop actioning (as applied to the above)
Circuit Analysis Tool (demo and details below)
netFLEX® enhanced performance management solutioning for transport networks provides additional capabilities and tools. This allows for broader actionability through API/Services and custom integrations in support of…
Ticketing and dispatch platform actionability to technicians
Advanced reporting to network health engineers
Identifying and monitoring of chronic troubles
Reducing repeat reports and other network measurable metrics
Circuit Analysis Tool
On-Demand or analytics driven. Available through netFLEX UI/UX or API/Services. Multivendor end-2-end view of service path/inventory, fault, performance analysis, custom-defined thresholding, and options for auto-restoral.
Live Fault, Topology, Performance in a Single Common View
Engineering View (via Northbound Interface)
Network View (via auto-discovery)
Circuit Connectivity Trace
Circuit Continuity Analysis
Per Span Performance
Tail Trace Identifiers
Service/Destination Access Point IDs
WDM Light Levels / Power